Effective Date: 2026-06-25
These Terms and Conditions (“Terms”) govern access to and use of the website, services, platforms, tools, communications, and other offerings provided by Astrea eDiscovery
1000795299 Ontario Inc. o/a Astrea eDiscovery, operating as Astrea eDiscovery (“Astrea,” “we,” “us,” or “our”).
Astrea provides eDiscovery, litigation support, document processing, data hosting, document review support, production support, consulting, and related services to law firms, corporations, government entities, legal departments, and other organizations.
By accessing our website, using our services, creating an account, uploading data, submitting information, or otherwise interacting with Astrea, you agree to these Terms.
If you are using the services on behalf of a company, law firm, client, government entity, or other organization, you represent that you have authority to bind that organization to these Terms.
These Terms apply generally to our website and services.
However, many Astrea services are provided under separate written agreements, including master services agreements, statements of work, engagement letters, order forms, data processing addenda, confidentiality agreements, protective orders, or client-specific instructions.
If there is a conflict between these Terms and a signed written agreement between Astrea and a client, the signed written agreement will control for the applicable services.
If there is a conflict between these Terms and a court order, protective order, discovery order, legal hold obligation, or applicable law, the applicable legal requirement will control.
For purposes of these Terms:
| Term | Meaning |
|---|---|
| Client | The law firm, company, organization, agency, or person that contracts with Astrea for services. |
| Authorized User | A person authorized by a Client or Astrea to access the services. |
| Client Data | Documents, files, emails, records, metadata, productions, legal hold information, review data, work product, and other materials submitted, uploaded, collected, processed, hosted, reviewed, analyzed, exported, or produced through the services. |
| Services | Astrea’s eDiscovery, litigation support, processing, hosting, review support, production, consulting, data management, and related services. |
| Website | Astrea’s public website and related online pages. |
| Platform | Any hosted software, review environment, portal, application, or system made available by Astrea or its vendors for use in connection with the services. |
You may use the services only if you are legally able to enter into a binding agreement and are authorized to do so.
If you use the services on behalf of a Client, employer, law firm, company, or other organization, you represent and warrant that:
Astrea may provide services including, but not limited to:
Specific services, deliverables, timelines, pricing, responsibilities, and assumptions should be set out in the applicable statement of work, order form, proposal, engagement letter, or written agreement.
The Client is responsible for:
| Responsibility | Description |
|---|---|
| Legal authority | Ensuring it has the right to collect, transfer, upload, process, review, disclose, and produce Client Data. |
| Accuracy of instructions | Providing complete, accurate, and timely instructions to Astrea. |
| User access | Authorizing users, managing user roles, and promptly notifying Astrea of access changes. |
| Matter decisions | Making legal decisions about relevance, responsiveness, privilege, confidentiality, redactions, productions, and legal strategy. |
| Compliance | Complying with laws, court orders, discovery rules, protective orders, privacy obligations, and professional duties. |
| Data quality | Ensuring data provided to Astrea is complete, accurate, and appropriate for the intended services. |
| Backups | Maintaining copies of Client Data unless otherwise expressly agreed in writing. |
| Review of deliverables | Reviewing productions, exports, reports, and deliverables before use or disclosure. |
Astrea provides technical, processing, hosting, project management, and litigation support services. Astrea does not provide legal advice unless a separate written agreement expressly states otherwise and the service is provided by a properly authorized legal professional.
Some services may require user accounts.
You agree to:
Astrea may suspend or disable accounts where we believe there is unauthorized access, misuse, a security risk, a violation of these Terms, or a legal or contractual requirement to do so.
You may use the website and services only for lawful, authorized, and intended purposes.
You may not:
As between Astrea and the Client, the Client retains ownership of Client Data.
Astrea receives a limited right to access, use, host, copy, process, transmit, display, modify, convert, analyze, export, and otherwise handle Client Data only as necessary to:
Astrea does not claim ownership of Client Data.
Unless otherwise agreed in writing, Astrea will not:
Each party may receive confidential information from the other party, including business information, technical information, pricing, security information, legal matter information, privileged information, work product, Client Data, and non-public information.
Each party agrees to use reasonable care to protect the other party’s confidential information and to use confidential information only for purposes related to the services or the applicable agreement.
Confidentiality obligations do not apply to information that:
If Astrea receives legal process seeking Client Data or Client confidential information, Astrea will attempt to notify the Client unless legally prohibited.
Confidentiality provisions are standard for service-provider arrangements involving sensitive business or legal information, and privacy and data protection frameworks also emphasize safeguards, limited use, disclosure controls, and accountability.
Client Data may include attorney-client privileged information, attorney work product, litigation privilege material, common interest material, protected health information, financial information, trade secrets, confidential business records, or other legally protected information.
Astrea does not decide whether information is privileged, confidential, responsive, non-responsive, protected, or producible. Those determinations are the responsibility of the Client, counsel, or other authorized legal decision-makers.
Nothing in these Terms is intended to waive, limit, or alter any attorney-client privilege, attorney work product protection, litigation privilege, common interest privilege, confidentiality obligation, protective order, or other legal protection.
Astrea provides eDiscovery, litigation support, technical, processing, hosting, consulting, and project management services.
Unless expressly agreed in a separate written agreement, Astrea does not provide legal advice, legal representation, legal opinions, or legal strategy.
Any information provided by Astrea about eDiscovery workflows, technology, data handling, review practices, or production logistics is for operational and technical support purposes only.
Clients are responsible for consulting their own legal counsel regarding discovery obligations, litigation strategy, privilege, responsiveness, proportionality, preservation, production, admissibility, regulatory obligations, and legal compliance.
The services may include or support technologies such as:
These tools are intended to assist with eDiscovery workflows. They do not replace attorney judgment, legal review, privilege review, quality control, or Client approval.
Clients are responsible for validating results, reviewing outputs, confirming productions, and making all legal determinations.
Unless otherwise agreed in writing, Astrea does not use Client Data to train public AI models.
Astrea may provide deliverables such as processed data, reports, exports, productions, load files, metadata files, privilege logs, review sets, search reports, or other work product.
The Client is responsible for reviewing and approving deliverables before using, filing, producing, disclosing, or relying on them.
Astrea is not responsible for errors, omissions, privilege waiver, missed documents, incorrect designations, production defects, or legal consequences resulting from:
Astrea may use third-party platforms, software, cloud services, hosting providers, processing tools, security tools, support systems, and other vendors to provide the services.
Use of third-party platforms may be subject to additional terms, security requirements, acceptable use rules, or technical limitations.
Astrea will use commercially reasonable efforts to select vendors appropriate for the services. Where required, vendors and subprocessors will be subject to contractual confidentiality, security, and data protection obligations.
Data processing addenda commonly define the responsibilities of parties when one organization processes personal data on behalf of another, including obligations around security, handling, transfers, and breach response.
Astrea’s handling of personal information is described in our Privacy Policy.
By using the website or services, you acknowledge that personal information may be collected, used, disclosed, retained, and protected as described in the Privacy Policy and applicable agreements.
Where Astrea processes Client Data on behalf of a Client, Astrea generally acts as a service provider, processor, contractor, or similar role. The Client is generally responsible for determining the purpose and means of processing Client Data.
Clients are responsible for providing required notices, obtaining required consents, establishing lawful bases for processing, complying with discovery and privacy obligations, and responding to privacy rights requests where applicable.
Private-sector privacy frameworks such as PIPEDA require organizations to address accountability, purposes, consent, limited collection, limited use and disclosure, retention, safeguards, openness, access, and complaint mechanisms.
Astrea maintains administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Security safeguards may include access controls, authentication controls, encryption, logging, monitoring, personnel confidentiality obligations, security awareness training, vendor review, backup controls, and incident response procedures.
No system, platform, storage method, or transmission method is completely secure. Astrea does not guarantee that unauthorized access, loss, misuse, disclosure, or security incidents will never occur.
The Client is responsible for maintaining appropriate endpoint security, user access controls, credential security, device security, internal approvals, and user training for its own personnel and Authorized Users.
If Astrea becomes aware of a security incident involving Client Data, Astrea will respond in accordance with its incident response procedures and applicable contractual obligations.
Where required, Astrea will notify the affected Client in accordance with the applicable agreement and legal requirements.
The Client is responsible for determining whether notification to courts, regulators, individuals, opposing parties, insurers, or other third parties is required unless otherwise agreed in writing.
Astrea will retain Client Data in accordance with the applicable agreement, statement of work, Client instructions, legal hold requirements, retention schedule, backup practices, and applicable law.
Upon termination of services or written Client request, Astrea may return, export, delete, or securely dispose of Client Data as agreed with the Client.
Client Data may remain for a limited time in backups, logs, archives, disaster recovery systems, or other systems until overwritten or deleted in accordance with ordinary retention cycles, unless earlier deletion is technically feasible and required by agreement.
Astrea may retain business records, invoices, contracts, security logs, support records, and compliance records as necessary for legal, tax, audit, accounting, security, insurance, dispute resolution, and business purposes.
Fees, billing terms, payment schedules, taxes, expenses, and pricing will be set out in the applicable proposal, order form, statement of work, invoice, or written agreement.
Unless otherwise stated in writing:
Astrea may suspend services, withhold deliverables, or restrict access for non-payment, subject to applicable law and any written agreement.
Astrea will use commercially reasonable efforts to provide reliable services.
However, services may be unavailable or interrupted due to maintenance, updates, outages, vendor issues, security events, network failures, force majeure events, Client systems, third-party systems, or circumstances beyond Astrea’s reasonable control.
Astrea may modify, improve, suspend, discontinue, or replace features, tools, workflows, or platforms from time to time, provided that material changes affecting contracted services will be handled in accordance with the applicable agreement.
The Client and Astrea agree to cooperate in good faith to support timely and accurate service delivery.
The Client will provide timely instructions, approvals, data, credentials, technical information, matter requirements, production specifications, court requirements, and relevant deadlines.
Astrea is not responsible for delays or errors caused by missing, incomplete, inaccurate, late, or changed Client instructions or materials.
Astrea and its licensors retain all rights, title, and interest in and to the website, services, software, workflows, templates, documentation, know-how, processes, scripts, configurations, tools, reports, formats, trade names, trademarks, logos, and other intellectual property, except for Client Data.
The Client may use Astrea deliverables solely for the Client’s authorized legal, business, regulatory, or matter-related purposes, subject to the applicable agreement.
You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from Astrea’s intellectual property except as expressly authorized in writing.
If you provide suggestions, ideas, comments, improvements, or feedback about the services, Astrea may use that feedback without restriction or compensation, provided that Astrea will not disclose Client confidential information or Client Data in doing so.
Astrea will not publicly identify a Client as a customer or use a Client’s name, logo, matter name, case name, or confidential information for marketing purposes without the Client’s consent, unless otherwise permitted in a written agreement.
The website and services are provided on an “as is” and “as available” basis, except as expressly stated in a written agreement.
To the fullest extent permitted by law, Astrea disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, uninterrupted operation, and error-free performance.
Astrea does not warrant that:
Astrea’s limitation of liability for any actions, damages, claims, fines, penalties, complaints, demands, suits, proceedings, liabilities, costs, expenses, or losses (collectively, “Claims”) in any way arising out of or relating to the services performed hereunder are limited to an aggregate amount not exceeding the fees paid to Astrea under the applicable engagement.
The parties acknowledge and agree that the limitation of liability applies to the managed services as described in the Engagement Letter and Scope of Services. If the scope of services evolves to include professional services more closely aligned with legal support, such as services that may reasonably be expected to inform legal strategy or substitute for the work of legal counsel, then the parties agree to revisit and renegotiate the limitation of liability provision in good faith to reflect the increased risk and nature of such services.
To the fullest extent permitted by law, the Client agrees to defend, indemnify, and hold harmless Astrea, its affiliates, officers, directors, employees, contractors, vendors, and agents from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising out of or related to:
Astrea may suspend or terminate access to the website or services if:
Upon termination, rights to access the services will end, but provisions relating to confidentiality, Client Data, payment, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, and other provisions that by their nature should survive will continue.
If Astrea receives a subpoena, warrant, court order, regulatory request, government demand, or other legal process seeking Client Data, Astrea will attempt to notify the affected Client unless prohibited by law, court order, or the circumstances of the request.
Astrea may comply with legal process where required by law.
The Client is responsible for seeking protective treatment, objecting, moving to quash, or taking other legal action where appropriate.
You may not use the services in violation of export control laws, sanctions laws, anti-terrorism laws, anti-money laundering laws, or restrictions involving prohibited parties, jurisdictions, or end uses.
You represent that you are not located in, organized under the laws of, or ordinarily resident in a jurisdiction subject to comprehensive sanctions, and that you are not listed on any restricted party list that would prohibit use of the services.
Astrea will not be liable for delays, failures, interruptions, or losses caused by events beyond its reasonable control, including natural disasters, acts of God, war, terrorism, civil unrest, labor disputes, power failures, internet failures, cyberattacks, ransomware, government actions, court actions, pandemics, vendor failures, cloud provider outages, or other events beyond reasonable control.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law rules.
The parties agree to the exclusive jurisdiction and venue of the courts located in Ontario, Canada, unless a signed written agreement between Astrea and the Client states otherwise.
Before bringing a formal claim, the parties agree to attempt in good faith to resolve disputes through business-level discussions.
Either party may provide written notice of a dispute. The parties will attempt to resolve the dispute within thirty (30) days after notice.
Nothing in this section prevents either party from seeking urgent injunctive relief, protective relief, preservation orders, or other remedies required to protect confidential information, Client Data, intellectual property, legal rights, or to comply with applicable law, court order, or regulatory requirement.
Astrea may provide notices by email, website posting, platform notification, invoice message, or other reasonable means.
Clients must provide notices to Astrea at:
Astrea eDiscovery
1000795299 Ontario Inc. o/a Astrea eDiscovery
1702-1 Palace Pier Court, Etobicoke ON M8V 3W9
support@astrea-ediscovery.com
Notices are deemed given when sent, delivered, or posted, unless applicable law requires otherwise.
Astrea may update these Terms from time to time.
The updated Terms will be posted on our website with a revised “Last Updated” date.
Material changes to services governed by a signed written agreement will be handled according to that agreement.
Continued use of the website or services after updated Terms are posted means you accept the updated Terms, unless a separate written agreement states otherwise.
You may not assign or transfer your rights or obligations under these Terms without Astrea’s prior written consent.
Astrea may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, financing, corporate transaction, or transfer of business operations.
If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions will remain in effect.
The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable, or, if modification is not possible, severed from these Terms.
Astrea’s failure to enforce any provision of these Terms does not waive the right to enforce that provision later.
A waiver must be in writing and signed by an authorized representative of Astrea.
These Terms, together with the Privacy Policy and any applicable written agreement, statement of work, order form, data processing addendum, or other incorporated document, form the agreement between you and Astrea regarding the website and services.
For contracted services, the signed written agreement between Astrea and the Client controls over these Terms to the extent of any conflict.
For questions about these Terms, contact:
Astrea eDiscovery
1000795299 Ontario Inc. o/a Astrea eDiscovery
1702-1 Palace Pier Court, Etobicoke ON M8V 3W9
support@astrea-ediscovery.com